Return Policy:
All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. We will fix any mistakes made on behalf of the company.
If the product you received is deemed defective your order is eligible for a return or exchange.
We thank you for understanding this policy
I recieved a Wrong/Defective product:
We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Please send us an email at [email protected] to notify us of the mix up. Please include your order number, name and email used on the order.
Please specify the concern:
*original product ordered as well as the actual product you received including the style/design, color and size.
Please attach picture of the product(s) showing the mishap. (Example: showing the defect, the size, or wrong item.)
We will provide you with a 50% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected.
When are orders shipped?
Due to complications regarding the COVID-19 virus and social distancing practices orders may take 7-16 business days to process and ship. If your order takes more than 3 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed.
For International shipping please allow an additional 7-21 business days.
Orders placed on the weekend and holidays are processed on the next business day.
My order says delivered but I have not received it, what should I do?
USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
Shipping Address Issues:
Sister Sister Threadz WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
DELIVERY FAILED:
If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.
Shirt Sizing:
All Sister Sister Threadz shirt sizing is unisex!